This statement should tell the consumer how the merchant will be using the personal
    data they have collected.
    “We respect and are committed to protecting your privacy. We may collect
    personally identifiable information when you visit our site. We also
    automatically receive and record information on our server logs from your
    browser including your IP address, cookie information and the page(s) you
    visited. We will not sell your personally identifiable information to anyone.” (And
    so on...)
    Or, if they do pass along personal information for whatever reasons, they would
    state this instead. This policy should be tailored to how the merchant intends to
    use the information they are given.
    SECURITY POLICY This statement should tell the consumer how their
    personal information is kept secure during the transmission of payment.
    “Your payment and personal information is always safe. Our Secure Sockets
    Layer (SSL) software is the industry standard and among the best software
    available today for secure commerce transactions. It encrypts all of your
    personal information, including credit card number, name, and address, so that it
    cannot be read over the internet.” (Etc.)
    REFUND POLICY This policy should be clearly and specifically spelled out to
    avoid disputes with cardholders.
    “We offer 30 Money Back Guarantee on almost every product we offer. Please
    call customer service at 800-000-0000, in advance to obtain an RMA number
    (Return Merchandise Authorization) within 30 days of purchase date.”
    Another example: “All refunds will be provided as a credit to the credit card
    used at the time of purchase within five (5) business days upon receipt of
    the returned merchandise.”
    Note - It could be that all sales are final or No Refunds. If this is the
  • merchant’s policy, it should be stated on the website and should also be
    noted on the footer of the merchant receipt or invoice
    Shipping Policy/Delivery Policy This policy should clearly
    define the merchant’s shipping policy
    “Please be assured that your items will ship out within two days of purchase.
    We determine the most efficient shipping carrier for your order. The carriers
    that may be used are: U.S. Postal Service (USPS), United Parcel Service
    (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.
    If you’re trying to estimate when a package will be delivered, please note the
    following: Credit card authorization and verification must be received prior to
    processing. Federal Express and UPS deliveries occur Monday through
    Friday, excluding holidays. If you require express or 2 day shipping, please
    call us at 303.477.3361 for charges.
    SHIPPING AND HANDLING COSTS: 1 item (boots not included) $9 2 or
    more items, including boots $15 PLEASE NOTE: Out of state orders WILL
    NOT be charged sales tax. In state orders will be charged 7.8% sales tax