This statement should tell the consumer how the merchant will be using the personal
data they have collected.
“We respect and are committed to protecting your privacy. We may collect
personally identifiable information when you visit our site. We also
automatically receive and record information on our server logs from your
browser including your IP address, cookie information and the page(s) you
visited. We will not sell your personally identifiable information to anyone.” (And
Or, if they do pass along personal information for whatever reasons, they would
state this instead. This policy should be tailored to how the merchant intends to
use the information they are given.
SECURITY POLICY This statement should tell the consumer how their
personal information is kept secure during the transmission of payment.
“Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address, so that it
cannot be read over the internet.” (Etc.)
REFUND POLICY This policy should be clearly and specifically spelled out to
avoid disputes with cardholders.
“We offer 30 Money Back Guarantee on almost every product we offer. Please
call customer service at 800-000-0000, in advance to obtain an RMA number
(Return Merchandise Authorization) within 30 days of purchase date.”
Another example: “All refunds will be provided as a credit to the credit card
used at the time of purchase within five (5) business days upon receipt of
the returned merchandise.”
Note - It could be that all sales are final or No Refunds. If this is the